Choosing Staff to Care for your Loved Ones!
Quality in a product or service is not want the supplier puts in.
It is what the customer gets out and is willing to pay for.
– Peter Drucker
Supplying qualified staff, on its own, is not enough. That’s why we follow a two step process.
First, we must understand the clients needs. Existing medication records and hospital discharge summary, who has Power of Attorney for Care and Finance and so on. But how complex is the care? Does the client require assistance with dressing and personal care? What about food preparation, food allergies, likes and dislikes? Are there cultural biases that must be considered? Is there risks of falls? The risk of medication errors that the unqualified PSW staff require to be blister packed and the use of a Medication sign off record? Does the dementia add a further layer of complexity? Is the client resistive to interventions or have behavioral issues? Is there equipment assessment required from our Occupational Therapist. There is no one size fits all, and often we care for a married couples with differing types of complex care.
Step two is interviewing potential staff. What skills and experience do they possess such as coping with different behaviors or dementia? Are they comfortable in a home situation without the structure of an institution such as Hospital or Nursing Home? Are they able to align with the clients intellectual and cultural expectations? A formerly high functioning person with dementia will react adversely to being treated as an intellectual inferior.
As a Care Management Practice, comprised of all Healthcare Professions, we are able to address all these issues. Additionally, we are fortunate to partner with an Agency who allows us to interview and critically assess suitable staff to match them with our clients.
It does not end there. Depending on the clients requirements, and in complex situations our experienced Nursing Professionals oversee, manage, and direct the front line staff 24×7. Daily reporting tells us if our care plan is followed. Are there any significant changes in health or wellbeing? In turn we share these reports with the clients Power of Attorney for Care and possibly Finance.
To discuss your situation, on a no obligation basis, please call Carol @ 416 362 9176 or 416 219 5290 Or email firstname.lastname@example.org
– Carol Edwards SRN RN
President Careable Care Management @ Home
COVID-19 Infection Control – Protect your Loved One’s
How Careable can help!
Did you know that Carol Edwards, our President, is an Infection Control Nurse? Infection control is vital for your loved one’s care in these challenging times.
Carol spent over 20 years managing Operating Rooms in the UK and Canada, including the Orthopedic and Arthritic Hospital and Mount Sinai Hospital in Toronto. Infection control was essential then and it is now. Only stringent management and education of staff caring for elderly or immunosuppressant clients will reduce or eliminate the risk of COVID-19 transmission.
Careable for the last 22 years has provided bespoke solutions to complex health care issues to demanding and discriminating clients. We specialize in the most complex and challenging cases.
Kathleen’s Story: How she found Quality of Life for her Dad
My dad, John, suffered a severe and life-changing spinal cord injury in October 2016. By March of 2017, he had been in Complex Care for several months. The facility staff were doing their best given my dad’s very complicated case but I was troubled by the many medical and quality of life issues that weren’t being adequately addressed. Even though I was very pro-active about my dad’s care, I couldn’t make any real progress for him and I became frustrated and disheartened. My husband desperately searched Google for a care manager and emailed a number of companies. Carol at Careable Inc. (located in Toronto, Ontario Canada) got back to us right away. We had a reassuring conversation on the phone and within a week she met with us in Guelph Ontario, my dad and my dad’s head nurse to further discuss his case, problem solve and develop care and action plans that could be managed long distance by email, texting and phone calls.
Navigating the complex workings of Long Term Care placement was a challenge greater than we as a family could manage. Just when we thought we had it figured out and done everything right, the “system” would put yet another road block in our way. We needed someone who understood how the bureaucracy functioned – thankfully we found Careable Inc. and Carol Edwards. Carols insight into the workings of the CCAC organization along with her patient, persistent follow-up got us the face to face meeting we needed. It was amazing how quickly the “system” moved when it realized that across the table sat a very knowledgeable navigator guiding a very determined family. They finally heard and understood that it was us who knew best what mom needed.
In Carol Edwards we found the strong advocate that mom needed and the partner our family needed to champion our struggle.
Thanks Carol, all of us appreciate your efforts.