Frequently Asked Questions

Q: What is the difference between Careable and a nursing agency?

In challenging times, the best outcomes are achieved as a result of planning, coordination and care management that are a result of experience and thoughtfulness. The Careable team brings a talented, multi-disciplinary approach that goes well beyond the delivery of nursing, personal support system and other organizations in the home. We consider family dynamics, personal circumstances, a multiplicity of medical conditions, collaborative coordination of public and private services, and consider not only immediate care needs but also changing circumstances and future needs. Our approach is practical and lead by a single care manager for consistency, confidentiality and continuity of care.

Q: Why hire us?

As Geriatric Care Managers, we are experienced Registered Nurses who can assess each individual and together, we can identify concerns and make recommendations regarding a course of action and cost the associated services required.

Here are some more reasons to hire us! We:
1. Navigate the healthcare system
2. Help elderly family members stay in their home even if complex care is required
3. Select and maintain personalized dedicated staff for each client
4. Manage complex and challenging medical conditions in the home or wherever home is
5. Assist in a healthcare crisis both in hospital and after discharge back in the home
6. Identify and document the associated costs of care of the family member
7. Identify and provide any or all additional services required
8. Function as a healthcare advocate for the elder person when in crisis at hospitals, having the expertise and knowledge to discuss health issue and outcomes with physicians and all healthcare personnel

Q: What is geriatric care management?

Geriatric Care Management (GCM) is the preventative and mitigatory approach to health care for older adults. A Geriatric Care Manager is a professional who creates and implements a practical plan to assist elders and their families with all aspects of daily care.

The GCM team is trained and experienced in any of several fields related to care management, including nursing, gerontology, social work, physiotherapy, occupational therapy, nutrition, speech language therapy or psychology, with a specialized focus on issues related to aging and elder care needs.

Q: Who are our clients?

Typically, clients of a GCM are the adult children and families of older adults who, as a result of business, distance and other commitments are not able to manage the care of their loved ones. These children and relatives/friends nevertheless wish to fully understand the needs of their loved ones, receive guidance related to decision making and ensure appropriate delivery of essential care.
For these reasons, they retain an independent, professional GCM to stand in for them and actively intervene, monitor and report on the elderly relative.

Because a GCM is knowledgeable and skilled in all aspects and challenges of eldercare and various options for long term care, other professionals are increasingly relying on our knowledge to assist their clients as well.  Accountants, geriatricians, lawyers, physicians and Trust Officers all have many elderly clients and the GCM is able to assist them in understanding the psychosocial and physiological issues for their aging client.

Q: How much does the initial assessment cost?

Our initial work is done to understand your family’s personal needs and develop a plan. All work is done on an agreed contract basis with published hourly rates, which are tax deductable as medical costs.

Q: Are services available 24/7?

Our team provides preventative supportive care based on a client’s needs in order to avert a crisis/hospital visit whenever possible. By anticipating changing medical conditions and with appropriate and timely interventions, we are able to reduce stress and improve quality of life. However, given the challenging circumstances that many of our clients find themselves in, we can respond on a 24/7 basis.

Call Carol for more information about the services we offer – 416-362-9176

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Client Testimonials

My Mum, Maggie or Mrs. P, was not a nursing home kind of gal. She was a feisty, independent, intelligent, inquiring woman, who loved politics and current affairs, and a good argument or discussion about it all.

She had been an executive secretary in a large publishing house; a top-notch legal secretary in both downtown law firms and a one-lawyer local office; and an engaging teacher of legal secretarial science at community college. She was also the “community organizer” of events, children and politics when I was growing up.
After I moved to San Francisco in 1998, and saw Mum’s decline beginning in 2005-2006, I knew that I needed to find a nurse/manager to oversee Mum’s health and well-being in my absence. My cousins, Rebecca and Elizabeth, did a great job in my absence, but it was becoming too much for them to handle Mum’s needs.
A dear friend gave me Carol Edwards’ name. I called and spoke with Carol and felt she and her service was what Mum and I needed…but it wasn’t that easy, nor was it on Mum’s agenda!

Mum fought for 18 months against the idea, until she ended up in emergency.  Knowing my flight would take six or seven hours to deliver me to help, I called in Carol.  Carol met my cousins at the hospital and we all breathed a huge sigh of relief as Carol maneuvered the system expertly. We wouldn’t have known what to do, nor how to get what Mum needed.

In less than 12 hours, Carol had created a team, and we were able to have Mum recover at home, and live for the next 19 months, in her home, independent and running the show, mainly on her terms. With Carol, Anne and Sheila (the GCM that Carol assigned to Mum’s case), I was able to keep Mum’s medical needs, and SOCIAL needs fulfilled. Mum remained engaged intellectually and socially, even as she stayed close to home in the final year of her life. Mum felt in control of her life, a much-needed feeling for her.

With steady, daily care and human/humane interest from two Professional Service Workers (PSWs Camille and Karen) that Carol and Mum chose together, Mum felt cared for and secure…and at home. When Mum stroked, she was found by her dear PSW in the early morning, and taken to hospital, instead of lying helpless, waiting to be found.

Carol called me immediately upon notice of Mum’s stroke, and she, Anne and her PSW looked after Mum until I arrived 6 hours later. The final 33 days of her life, Mum spent at Scarborough Grace Hospital, with familiar professional friends helping the doctors and nursing staff keep her comfortable, as she gently slipped away.

What was helpful for me and Mum was that Carol was always available, by phone, e-mail, (and smoke signals) to confer, discuss and plan for the best choices/actions for Mum. Mum felt secure and this meant that I could maintain my life with my American husband and my business, knowing our bases were covered.

Carol has excellent systems and personnel in place, so that needed actions happen quickly for the best care of client and family.

Work with Carol is a dynamic collaboration, with humane and effective outcomes for all.