Frequently Asked Questions

Q: What value does Care Management service deliver?

Every case is different and should be tailored to the individual. We offer an initial no cost consultation with one of our nurses where we listen and assess the individual’s needs. We have over two decades of experience.

Q: If we go forward what are the next steps?

Based on the preliminary evaluation of needs we provide a comprehensive written nursing assessment focusing on ongoing management of those needs. This may involve one of our partners such as a Geriatrician, Occupational Therapist, Physiotherapists, Dietician or Social Worker.

Q: What about staff?

We have developed a long-term relationship with an agency where staff are carefully screened to match the client’s specific needs. We require the staff to understand not only the medical requirements but also to exhibit a positive, respectful, culturally sensitive attitude to the client.

Q: How do you ensure a client receives optimum care?

Our focus is on preventative care: avoiding situations where emergency care is required. We advocate for the clients in healthcare settings ensuring that all reasonable care is delivered. We monitor staff to ensure early detection of potential adverse outcomes. We are on call 24/7/365.

Q: What does this cost?

Again, every situation is different. We will set out the options matched to the available financial resources. This will include comparison of care at home, a retirement residence, or a long-term care facility.

Call Carol at 416-362-9176, there is no obligation, and she will be happy to provide some initial thoughts on the care of your loved one.

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Client Testimonials

Thank you for the work you’ve done for my family as manager of my parents’ care during the past three years. Now that the big move from their home to Peterborough has been accomplished, I can take a few moments to write you and reflect on our work together.

I appreciate the dedication that you brought to the job and the positive way you related to Mom and Dad. When I first interviewed you for the job, I was struck with your commitment to your clients and to their welfare, and I have always felt your strength of purpose in this regard. During the many crises we had to deal with, I was grateful for your presence and experience in dealing with these situations and working with other professionals.

So, again, I thank you, Carol, and send you my best wishes for further success in this important field in which you’re working.